Privacy Policy

GDPR PRIVACY POLICY FOR WEBSITE

It should be noted that, since the UK left the European Union and is no longer subject to its legislation, the provisions of the EU GDPR have been incorporated directly into UK law as the UK GDPR. In practice, the Information Commissioner’s Office (ICO) has confirmed that there is little change to the core data protection principles, rights and obligations, and this policy therefore remains valid.

This privacy policy tells you what will happen to any personal data that you provide to Lexis Care LTD as a result of using this website or contacting this organisation. We fully understand that your privacy is important to you and that you care about how your data is used and shared online, and we will take into account and respect your concerns. This policy explains how we will use and protect the information that we gather, whether it be through this website, by way of telephone or personal conversations or through our regular business contacts with you. Please read this privacy policy carefully and ensure that you understand it. Details of our contacts are provided below. If you have any questions, please note that accepting this privacy policy and our cookie policy (see “Cookies” below) is required to utilise our site fully.

Our details

Organisation’s name: Lexis Care LTD

Address:

19 Highland Road, Erdington

Birmingham

B23 6PA

Telephone number: 07935 775021

Email address: info@lexiscareltd.co.uk 

We are registered with the Information Commissioner’s Office (ICO). Our Data Protection Officer (DPO), can be contacted at info@lexiscareltd.co.uk

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to be informed about:

• the collection and use of your data.
• our purposes for processing that data.
• The retention periods for storing your data (or a guarantee that it will be kept only for as long as necessary).
• who it will be shared with (both in this country and, if applicable, in others: in this case, we will inform you of the safeguards which are applied in that country).
• The legal basis under which we process your data.
• the right to withdraw your consent (if consent is the legal basis for processing).
• our “legitimate interest” in processing your data (if that interest is the legal basis for processing).
• details of any data we collect about you from a third party (such as publicly available information).
• the right to complain with the ICO.
• details of the existence of automated decision-making, including profiling (if applicable).

You also have the right to information that is concise, transparent, intelligible, easily accessible and presented to you in clear and plain language rather than in “legalese”. We would encourage you to get in touch with the contact given above if you have any questions about this policy statement or our procedures with regard to data processing.

This will not in any way affect your right (mentioned above) to complain to the ICO.

Finally, we commit to informing you if we update our privacy information at any time and to always seek your permission if we plan to use your personal data for a new purpose.

The information we collect

We process and store details of your:

• Name
• Chosen mode of address (Mrs, Ms, etc.)
• Job title
• Date of birth
• Address
• Email address
• Ethnic origin
• Sexual orientation
• Religious beliefs
• Medical history

These details will only be provided when requested for the purpose of care planning and care assessments. We only keep them for as long as necessary, and you may, at any time, contact us to ask for them to be removed (see “the right to be forgotten” below).

Why do we need this information?

We use the information that we collect and store about you to:

• Care needs assessment, planning and delivery

We also receive personal information, directly and indirectly, from the following sources in the following scenarios:

• Local council adult and children social care team – When Care Packages are commissioned.
• NHS – When Care Packages are commissioned.

All information will only be used for the reason it was taken in the first place, for service planning and care delivery.

The legal basis under which we collect and store data

There are six possible legal grounds under the GDPR. These are:

1. Consent
2. Fulfilment of a contract
3. Legitimate  interests
4. Vital  interests
5. Public task
6. Legal obligation.

Legal basis — legitimate interests

“This organisation has carried out a Legitimate Interests Assessment (LIA) which can be seen on request. In doing so, we have checked that the processing is necessary and that there is no less intrusive way to achieve the same result. We will only use your data in ways that you would reasonably expect, unless we have a very good reason. We will not use your data in ways that you would find intrusive or which could cause you harm, and we have considered and introduced safeguards to reduce the impact where possible. If we process children’s data, we take extra care to make sure we protect their interests. In using this basis for processing data, we will make sure that your interests, as protected by the GDPR, are not undermined by our legitimate interests.”

Applying the data protection principles

This organisation is committed to applying the principles set out in the GDPR. To that end, we will always strive to ensure that:

• Personal data is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes
• Our procedures are adequate, relevant and limited to what is necessary in relation to the purposes for which they are put in place.
• The data we collect is accurate and, where necessary, kept up to date. Every reasonable step will be taken to ensure that inaccurate data, having regard to the purposes for which they are processed, are erased or rectified without delay.
• Data are kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which they are processed
• Data is processed in a manner that ensures their appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Better by design

In applying the above principles, this organisation recognises that it has a general obligation to implement technical and organisational measures to show that it has considered and integrated data protection into all data processing activities. We have built safeguards into products and services from the earliest stage of development, and privacy-friendly default settings are the norm for all our services. All of our employees are trained in the requirements of GDPR, and as far as possible, we aim to ensure that contracts, website designs, publicity materials and HR policies are all in line with the GDPR requirements.

Access to your data

On receipt of a request for access to the data which we hold about you, we will respond without delay and at the latest within one month of receipt. Information will be provided free of charge, although a reasonable fee may be applied when a request requires excessive work, particularly if it is repetitive. This fee will reflect the amount of administrative work involved.

The right to be forgotten

Also known as data erasure, the “right to be forgotten” set out in the GDPR entitles you to ask any data controllers (including this organisation) to erase your personal data and to cease further dissemination. You can make such a request either verbally or in writing, and we will respond as quickly as possible, and at the latest within one month. We understand that there is a particular emphasis on the right to erase if the request relates to data collected from children, and such requests will always be given the highest priority. Please note, however, that there are certain circumstances in which the right to erasure may not apply. These include where processing is necessary for one of the following reasons:

• to comply with a legal obligation.
• to exercise the right of freedom of expression and information.
• for the performance of a task carried out in the public interest or in the      exercise of official authority.
• for the establishment, exercise or defence of legal claims.

In addition, any organisation is allowed to refuse to comply with a request for erasure if it is manifestly unfounded or excessive, taking into account whether the request is repetitive in nature. We will, however, explain and justify any such refusal.

Right to be informed

Within one month of collecting your personal data, we will inform you of the purposes for processing that data, the retention periods and with whom it will be shared. Any information which is provided to you will be concise, transparent, intelligible, easily accessible and presented in clear and plain language.

Right to rectification

Either verbally or in writing, you may ask for inaccurate personal data to be rectified, or to be completed if it is partial. We will respond as quickly as possible and certainly within the one-month time period allowed under the GDPR. In the unlikely event of disagreement over the accuracy of the data, we will do our best to resolve the issue, and you will, of course, have the right to take the matter to the ICO if we cannot reach an agreement. If that situation arises, we are prepared to consider restricting processing of the contested data during the time it takes to resolve the issue with the ICO.

Children

Under the GDPR, only children aged 13 or over are able to provide their own consent. For those under this age, we will seek consent from whoever holds parental responsibility or, if we are using a different legal basis, will inform that person accordingly. We are fully aware that children have the same rights as adults over their personal data and are committed to ensuring full protection for them at all times.

Right to data portability

This organisation recognises that, under the GDPR, you must be able to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. The requested information will be provided free of charge in a structured, commonly used and machine-readable form. However, it should be noted that the right to data portability only applies:

• To the personal data an individual has provided to a controller,
• Where the processing is based on the individual’s consent, or for the performance of a contract,
• When processing is carried out by automated means.

Right to object

You have the right to object to:

• Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling),
• Direct marketing (including profiling),
• Processing for purposes of scientific/historical research and statistics.

We will stop processing personal data for direct marketing purposes as soon as an objection is received.

Automated decision-making and profiling

Profiling refers to the automated processing of personal data to evaluate certain things about an individual. Together with making a decision solely by automated means, it is covered by the GDPR and will require the individual’s explicit consent. We will only collect the minimum amount of data needed and will retain it only for as long as is necessary. 

Anyone affected by an automatic decision has the right to ask for it to be reconsidered, and we have additional checks in place for profiling/automated decision-making systems to protect vulnerable groups such as children.

Data breaches

While we will take all appropriate measures to prevent illegal access to your data, we must also prepare for the possibility of such an event. Should there be a significant data breach affecting your data and rights, we will notify you (and the ICO) as soon as possible. To minimise any possible danger, we will use encryption and/or pseudonymisation where it is appropriate to do so. We will also have backup systems in place if an outside organisation attempts to disrupt access to our data.

Cookies

A cookie is a small text file placed on your computer or device by our site when you visit certain parts of it and/or use certain of its features. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data, weblogs and other communication data, whether required for billing purposes or otherwise. We may also look at the originating domain name of a user’s internet service provider, IP address, operating system and browser type. This information helps us to build a profile of our users. Where appropriate, this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Cookies are also used to remember your settings (language preference, for example) and for authentication (so that you do not have to repeatedly sign in). You can set your browser not to accept cookies, and there are several websites which explain how to remove cookies from your browser. However, some of our website features may not function as a result.

Third-party websites

Please note that there are some links on our website to other sites where you may find helpful information. This does not indicate a general endorsement of those sites and, as we have no control over how data is collected, stored, or used by other websites, we advise you to check their privacy policies before providing any data to them.

Last updated on 25/10/2025.

Lexis Care LTD is Registered in the United Kingdom and regulated by the Care Quality Commission. Company house registration number: 14128037. Care Quality Commission 1-20632175493.